Privacy Policy

This Privacy Policy describes how itssoi.com (“Soi”, “we”, “us”, or “our”) collects, uses, and
protects your personal information when you visit or make a purchase from our website.

Contact

For any questions regarding this Privacy Policy, please contact:
Email: hello@itssoi.com
Location: Betul, Madhya Pradesh, India

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment details (processed securely via payment partners)

Device Information
• IP address
• Browser type
• Time zone
• Pages viewed
• Interaction data
• Cookie data
This information is collected either directly from you or automatically through cookies and
analytics tools.

How We Use Your Information

We use your information to:
• Process and fulfill orders
• Confirm payments
• Arrange shipping and delivery
• Communicate regarding your purchase
• Provide customer support
• Improve website performance
• Prevent fraud and ensure security
• Send marketing communications where permitted

Payment Processing

All payments are securely processed through trusted third-party payment partners such as
Razorpay. Soi does not store credit or debit card details on its servers.

Sharing of Information

We share limited personal information with service providers necessary to operate our business, including:
• Shopify for ecommerce platform services
• Razorpay for payment processing
• Shiprocket for shipping and logistics
• Google Analytics for website performance analysis
We do not sell personal information.

Cookies

Cookies are used to enhance website functionality, analyze usage, and improve user
experience. You may modify your browser settings to decline cookies, though certain features of the website may not function properly.

Data Security

We maintain appropriate technical and organizational safeguards to protect personal
information. However, no method of transmission over the internet is completely secure.